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About Us

Australia's Refund Specialist

The team at My Refund Agent are excited at the prospect of returning unclaimed funds to you and are highly motivated to achieve positive outcomes for their clients. They are dependable and trustworthy, and their attention to detail ensures your case is dealt with accurately, thoroughly, and in the quickest time frame possible. Taking pride with communication, they will keep you informed and up to date every step of the way.

Not Lawyers or Solicitors but as your refund agents, they will manage and act on your behalf from start to finish, complying with Australian and International Laws that protect your privacy and you as a consumer.

The My Refund Agent team bring a unique set of skills, experience and knowledge allowing them to successfully navigate the claims process for you.

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Welcome to My Refund Agent

How does it work?

With Millions of dollars sitting dormant in various Australian and overseas institutions, surprisingly, many Australian Companies and Individuals, are totally unaware they may have ownership of some of these funds.

The My Refund Agent team are here to navigate and manage the return of your money. They undertake all proceedings, ensuring all cases are handled in accordance with Australian & International Laws and Regulations.

My Refund Agent operate ethically, respectfully and diligently ensuring a high level of service and success.

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1. The Approval process

To ensure we have the correct organisation or individual, we ask that you sign “The Authority to Release”. 100 points Certified ID will also be required.

2. Your lost money is recovered

The My Refund Agent case manager will meticulously prepare your case prior to submission, ensuring a streamlined and successful outcome. They will act wholly on your behalf, communicating and updating you regularly.

3. Funds are returned to you

Funds are either deposited by Direct Credit into your bank account OR by Cheque. Only on successful recovery of your funds is payment due to My Refund Agent. With no upfront or hidden fees there is NO RISK to you.

Frequently Asked Questions

Helping you navigate the world of lost funds

There are many questions asked by prospective clients of My Refund Agent. Following are the most common ones and we hope the answers assist you in understanding the service we provide. If you have any further queries, please don’t hesitate to contact us.

Our business is all about researching unclaimed or lost funds and recovering them on behalf of the rightful owner. Through the course of research for current clients, we find other unallocated funds. If we have made contact, then we believe you are the most likely owner of these funds.

Our research involves using a number of openly available platforms and databases (in Australia and Internationally) AND we must comply with Australian and International Laws which protect your privacy and you as a consumer. So YES, every step is completed both legally and ethically.

If you wish to proceed with the claims process yourself then you are welcome to, however, we cannot divulge our information to you due to Privacy. As part of our due diligence we must ensure we are communicating with right person and have verified your identity and ownership. The process of recovering funds is intricate, and, as we have established connections within relevant departments plus streamlined claims processes, most will leave the footwork to us (In addition, payment to us is ONLY if we are successful). MRA fee for service is 15% of the recovered amount and is payable only when you have received your funds. There is no risk to you engaging in the services of MRA.

The various holding bodies have different criteria they request for proof of ownership. Generally, you will be required to provide certified copies of documents to satisfy at least two criteria: a link to the last known postal address as proof of your ownership of the unclaimed funds, and proof of your identity. Examples of suitable documentation include: Driver's Licence, Rates Notice, utilities bill, Birth Certificate and/or Passport. As each case is uniquely individual, we will assess and provide you with details of document requirements. If the unclaimed funds belong to a deceased estate, a certified copy of the Grant of Probate or Letters of Administration must also be supplied.

A certified copy is a photocopy of an original document that has been signed as a "true and correct copy" by a Justice of the Peace or similar. Certified copies are required to ensure that all documents submitted to support a claim are authentic.

For funds located in Australia, the process normally takes between four to six weeks and for overseas funds it can be a few months. Noting this is upon receipt of all required documentation. Each holding department has different processing times, however your case manager will routinely follow up with the relevant department and keep you totally informed. Our aim is for you to receive your funds in minimal time.

When a Company, Government Department, Bank or similar, endeavors to make a payment but the person cannot be found or a cheque is not presented for some reason, the money may be classified as unclaimed. You may have moved address, changed your name or simply forgotten about an account. By law, these funds are to be held in trust until the money is claimed. There is a time limit on this however whereby the funds will then become Government revenue. Examples of unclaimed funds are unpresented cheques, dormant bank accounts, superannuation and insurance policies, rent bonds and share dividends. Privacy restrictions prevent us from disclosing the full details of the funds until we can confirm that you are the rightful owner.

If the funds are never recovered, there is no fee payable. We are confident in our service and paid on our results. You have NOTHING to lose.

We greatly appreciate you advising us. We will update our records accordingly ensuring you don’t receive further communications. If you think you know how to contact the rightful owner (or the next of kin), please advise us so that we can correspond with them directly, or if preferred, forward on our contact details.

If you choose to take no action, the funds will remain unclaimed and eventually be retained by the government.

Request a free search

Free Search for you or your business? Send a message using the “Get in touch” form. Please include your full name and all or any of the postcode’s you’ve resided at. Quote “Free Search” in the email subject line and we will report back to you within 48 business hours with any findings.

 

Useful Links

Agreement Terms & Conditions

Authority to Act Form

Privacy Policy

Website Terms of Use

 

Contact Details

PO Box 357 Moffat Beach 4551
ABN 84412210941

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